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FAQ

Are my StarMaker recordings private?

When registering to StarMaker, your recordings are automatically set to ‘private’ for your safety (shown through the ‘lock’ icon at the bottom right hand corner of your recording), so that only you and the people you choose to share them with can view them. You must have parental consent if you change your privacy settings to ‘public’.

Can i use my SelfieMic in portrait mode?

 

Yes. The clamp can be safely rotated into portrait mode by manually twisting the clamp through 90 degrees. Please ensure that your phone is fully and securely inserted into the clamp. For further information, please view the “How To” video below.

 

 

Does SelfieMic require batteries?

No. However, the microphone must be connected to your phone in order to be powered and perform as a functioning microphone.

Why is the volume of my earpiece low?

The volume of the earpiece has been limited so that the volume always remains within safe limits for children’s ears (max 85Db). For max safe volume, ensure that the phone’s volume is set to max.

Can I use SelfieMic with my own headphones?

Yes. We recognize that the style of earpiece supplied with SelfieMic does not suit everyone and therefore SelfieMic can be used with any other earpieces or headphones.

How do I create a music video with SelfieMic?

There are lots of ways to create music videos with SelfieMic.

Using forward facing video

You can easily create SelfieMic music videos using your forward facing video on your smart phone by singing a cappella or with music playing in the background.

Using StarMaker

You must be 13+ to use the StarMaker app, or seek parental permission.

You can create music videos with SelfieMic by using our free partner app, StarMaker. To do this, simply download the app, select the song you want to record and you will be taken to an app screen.  Here, you can select cool filters and effects such as auto tune to give your performance a professional feel.

Then, simply tap ‘record’ and you can sing along, lip-sync and even create dance routines to your favourite songs. Once you’ve finished recording, you can save your music videos and share with friends and family**

*recordings can only be saved to the app if you have registered with StarMaker.

**You can share via email and text, and via social media if you are aged 13 or over. Please be responsible and safe when sharing.

Using music/singing apps

There are lots of apps compatible with SelfieMic that allow you to record yourself singing and create music videos.  Why not explore the app store and test out a few?

How do I download StarMaker?

Search for StarMaker in the Apple app store or Google Play and download for free.

Is my device compatible with the StarMaker app?

The StarMaker app is compatible with the following devices and operating systems :
iPad, iPhone, iPod Touch iOS 8 or later
Android devices on Android 4.1 and up

How do I claim my 1,000 StarMaker tokens ?

In order to claim your tokens you will need to register to StarMaker.  To do this, download the app to your device and follow the instructions on the screen to register to StarMaker.  Please note that you must be 13 or over (or have parental permission) to register to the StarMaker app.

Once you’ve registered, you will automatically be given 300 tokens.

To redeem a further 700 tokens, you will need to open up a web browser on the smart phone you have used to register to StarMaker, and go to www.starmakerstudios.com/redeem.  Here, you will be asked to enter your exclusive code which you can find on the front page of your SelfieMic instruction manual.

Once you have entered your code, 700 tokens will be added to your account, giving you a total of 1,000 tokens to spend on songs.

Can I use StarMaker without registering?

Yes, you can still sing songs and use StarMaker without registering for a free StarMaker account.  However, by choosing not to register, you will be unable to save your recordings and will not have access to tokens, but you will still be able to sing certain songs for free.

Why won’t my video save?

If you are having trouble saving your recording on the StarMaker app, it could be because you a) haven’t registered or b) you do not have enough file space on your device.  Please check you have registered and that you have adequate memory space on your device when saving a video.

Is there a video to help me use the StarMaker app?

If you would like some extra guidance on how to use the StarMaker app, you can watch their handy tutorial which is available on the app and takes you through the step by step process of song selection, recording and saving.

If you have any problems using SelfieMic – we’re here to help.  Simply contact our friendly customer service team:

email [email protected]

Contact


Distributed exclusively in Canada by
Red Planet Group.

Consumers:

514.631.7740
[email protected]

Retailers:

514.631.7740
[email protected]

PR:

Please contact:
[email protected]



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